Professional Enhancement Programs

Regardless of our  present qualifications, it is always a good idea to seek the means to improve our skills within our quickly changing work environment. For example, with the advancement of new technology, it is better to learn how to improve one’s proficiency rather than being unwilling to learn new skills. However, learning new skills does not only revolve around technology but also various aspects within one’s job specifications such as technical writing, or conflict resolution. I have outlined a few enhancement courses below for those of you interested in learning something new or looking to update your knowledge base.

UWI-ROYTEC

March 2017

  • Fundamentals of Human Resources Management*
  • Time Management*
  • Corporate Protocol and Etiquette

 April 2017

  • Technical Report Writing*
  • Executive Leadership Series Part 1*

May 2017

  • Effective Supervision
  • Comunication Skills for the Digital Age
  • Introduction to Product Management

* Franklin University Provided Programme

Contact Information for UWI-ROYTEC

Website: UWI-ROYTEC
Telephone: 225-1299 Ext. 2111 or 2110

UTT Professional Development Unit

UTT Chaguanas Campus

  • Project Management for Professionals (March 14 -17, 2017)
  • Dealing with Difficult People and Establishing Positive Relationships (March 21-22, 2017)
  • Effective Public Speaking and Presentation Skills (March 22 -24, 2017)
  • Technical Report Writing (March 27-29, 2017)

UTT Campus at SAPA

  • People Management Skills for Managers (March 14-15, 2017)
  • Women’s Self Defence Tactics (March 14, 16, 21, 23 & 28, 2017) (5-8 p.m.)
  • Business Ethics (March 21-23 2017)
  • Fire Safety and Evacuation Preparedness (March 28-29, 2017)

UTT John S. Donaldson Campus

  • Process Management: Applying process mapping to analyse and improve your operation (March 14 -15, 2017)

Contact information:-

Website: Professional Education Unit, UTT
Telephone: 642-8888 ext. 24301, 24119, 21380, 46121
Email: Queries

N.B. Courses are from 8 a.m – 4 p.m. unless otherwise noted.

professional-enhancement

New Webinar- Avoiding Public Outrage:Communicating More with Less

New Webinar!
Avoiding Public Outrage:
Communicating More with Less

Feb. 1st   |   1 PDH / 0.1 CEU

 

Doing the little things…does matter. Whether switching from rebates to coupons, changing the format of your utility bill, or tweaking your website to boost transparency, it’s the simple, inexpensive changes that can enhance trust in your leadership and compel customers to open their wallets.

Join industry expert and AWWA author, Melanie Goetz for the first session of our Water Communications Master Class Series, to explore how utilities on a tight budget can make small (and cheap) changes to their messaging, marketing, and billing to improve customer experience and public support. From tweaking communications one detail at a time, to leveraging surveys, FAQs, and crowdsourcing, we’ll investigate in-depth how to manage public outreach to avoid crisis, maintain public perception, and fund water quality initiatives.

Avoiding Public Outrage

In this webinar, we’ll take a look at the tools and techniques you can implement in-house that cost virtually nothing, but can make a huge difference. We’ll start with a look at routine customer communications (e.g., billing statements) and how small changes in format, font, wording, tone, and across cultural groups, can improve understanding and support. We’ll explore customer surveys and Goetz will explain how you can use these to gather information, convey your message, and build your brand. We’ll also investigate in-depth how you can leverage websites and crowdsourcing and, when managed correctly, how they can function as a virtual part-time employee. Additionally, Goetz will outline field-tested communications’ best practices designed to educate your customers and cultivate trust with the public. Throughout the webinar, Goetz will weave in real-world examples and case studies of where water communications went right…and wrong.

Space is limited. Register today to save your spot!

Register Today!

Melanie Goetz

Presenters:
Melanie Goetz, MBA
Communications Strategist
Hughes & Stuart

Live: February 1st
Price: $79