AWWA’s Annual Conference and Exposition (ACE19) would be held at the Colorado Convention Center in Denver, Colorado from 9 – 12 June 2019. The theme of this year’s conference and exposition is “Innovating the Future of Water” where professionals, students and others within the water sector, can convene to learn from each other and connect with others, in order to solve global water challenges.
For further information about the annual conference and exposition, one can click on the following link to access the event’s website: AWWA Annual Conference and Exposition 2019 – ACE19
This webinar, provided by the American Water Works Association, highlights utility management’s value and importance, based on the Attributes of Effectively Managed Utilities (EUM) and Keys to Management Success, which AWWA, the US Environmental Protection Agency, and several leading water-sector associations endorse.
The webinar’s focus is to familiarize the audience with the steps needed to implement EUM according to the recently updated EUM Primer, released January 2017. In the United States, EUM is now the most widely recognized water utility management program, helping utilities address challenges they face today and preparing them to meet challenges of the future. Participants will gain understanding of the basic structure of EUM and, especially, how to get started in implementing the EUM approach in their operations through the 3 basic steps described in the Primer:
- Assessing current utility operations based on the Attributes
- Adopting best management practices based on the Assessment
- Selecting performance metrics to gauge performance improvements
To learn more about this webinar, which is scheduled for July 26, 2017, as well as, to register follow this link.
Persons wishing to view the full list of webinars, including those available at a cost (remember AWWA members get access at a discounted price), follow this link.
Many organizations have started to see the importance of user experience (UX) by ensuring that customers are satisfied with their interactions with products and services. Being an organization that deals with external stakeholders, it is important that we listen to feedback and use that feedback to serve our customers efficiently. This webinar would definitely, help with that, and since it’s free, all you need to do is register and put aside some of your time.
Our call center agents and other frontline employees engage in hundreds, if not thousands, of customer interactions every year. While these interactions can range from routine to extraordinary, there is an ever-growing challenge to capture and consider the insights customers reveal through all of those interactions. It can also be challenging to turn these “hidden gems” into affirmative actions that help us deliver exemplary service to meet ever-evolving customer needs.
This highly informative 60-minute webinar will give attendees the opportunity to hear several leading Customer Service professionals share how they successfully turn everyday interactions into a continuously improving customer experience by using a combination of technology, reporting, and intra-company communications and initiatives.
Providing excellent customer service is critical to every business-to-consumer relationship, and utilities are no exception. But the challenge of absorbing all the important information obtained through customer interactions and turning that information into actions for improvement can appear overwhelming. Attendees will learn about important tools and techniques to employ to convert that abundance of everyday data into actionable items, which can be implemented organization-wide to achieve positive change.
1. Discover ways to use technology and reporting to digest large amounts of data from customer interactions.
2. Get ways to analyze, distill, and use information from customer interactions to improve the customer experience.
3. Find techniques for building intra-company consensus around efforts to improve the customer experience.
This complimentary webinar is sponsored by Neptune Technology Group and presented by the American Water Works Association (AWWA).
11:00 AM – 12:30 PM MT
Facing limited resources and a rapidly changing workforce, how can today’s water utilities implement technology without sacrificing investments they’ve already made? In this webinar, Neptune Technology Group will demonstrate how today’s water utilities can easily move forward – not only from automatic meter reading (AMR) to fixed network advanced metering infrastructure (AMI) – but beyond basic billing functions to leverage metering data for unique needs across the utility. With backward-compatible, smart water technology, utilities can future-proof and optimize their AMR-to-AMI system, without stranding assets, or hidden licensing and upgrade fees.
Today’s water utility managers face mounting challenges. They know that they need to replace aging infrastructure, optimize their workforce, and better manage their data to improve customer service as well as revenue. Yet at the same time, they may doubt that they have the financial, technical, or personnel resources to implement the type of AMR/AMI system they need – especially all-at-once.
Participants will hear from an actual water utility how it implemented a cost-effective, timely AMR-to-AMI system for its unique needs – simply and painlessly – without stranding assets, and at the utility’s own pace.
- Establish where their utility is on the AMR-to-AMI spectrum – and where they want to be
- Leverage and expand on the metering technology they already use, at their own pace
- Manage their metering data more efficiently – and go beyond basic billing
- Analyze the data they already receive and share it across departments
- Enhance customer service and revenue through an optimized system
By registering for this webinar, you submit your information to the sponsor, Neptune, who will use it to communicate with you regarding this event and their services.